Systems Advocate


Contact Systems Advocate

Phone: (775) 684-4413
Fax (775) 684-4455
  • SA Kids X3

Report Suspected Child Abuse or Neglect

Please do not report child abuse or neglect to the systems advocate, to make a confidential report call:

    702-399-0081 for Clark County (Las Vegas area)

    775-785-8600 for Washoe County (Reno and surrounding area)

    800-992-5757 for all the other counties 

    911 to report to your local law enforcement agency

    Program Locations and Phone Numbers

    File a Complaint

    If you are calling to file a complaint about the Clark County Department of Family Services, first contact their Ombudsman's office   at 866-780-9541, so that they may help resolve any issues or complaints you may have.

      Complaint Form

      Established

      The Nevada State Legislature established the Systems Advocate Unit in 2003 to help the Department of Human Resources and DCFS resolve concerns about the protection of children who are receiving services from DCFS and support progress towards better outcomes.

        Purpose

         

        The Systems Advocate Unit serves a vital public purpose by responding to requests for information on issues including, but not limited to, Child Protective Services (CPS) investigations, service array, reunification and permanency, Interstate Compact on the Placement of Children (ICPC) issues, provider concerns, foster care licensing and adoption. The Systems Advocate Unit also informs families of their rights, resolves complaints involving anything that effects the safety and well-being of children in Nevada, provides information on services to families regarding children and youth in Nevada, and educates to inform families, staff and other stakeholders on a variety of issues.

         

        The Systems Advocate Unit does not disclose the identity and other personal information of persons who have filed a complaint without their permission.  All information and documents shared by stakeholders are kept confidential.

         

        Furthermore, the Systems Advocate performs the duties of the agency Hearing Officer and has the responsibility to make available a fair hearing process to:

        • Social service licensing applicants/recipients/group/family foster homes and child placing agencies who disagree with the agency's decision to not reissue or to revoke a license;
        • Adoptive parents who feel their adopted child/children should have met the special needs criteria of the Title IV-E Adoption Subsidy funding program;
        • An individual who feels a finding of substantiated child neglect and/or abuse is not consistent with the requirements of the law.

        The Systems Advocate is also the key point of contact between DCFS, the Department of Health and Human Services and the Nevada State Legislature.