DCFS Leadership

Ross Armstrong
Administrator

Ross Armstrong is the Administrator for the Division of Child and Family Services. He previously worked as Deputy Administrator of Juvenile Services with the Division of Child and Family Services. Prior to joining the Department of Health and Human Services, Ross represented the legal interests of Nevada children and families as a Deputy Attorney General with the Office of the Attorney General. With the AG's office, he prosecuted misdemeanor and felony crimes specializing in domestic violence, sex offenses, and child sexual abuse in Nye, Esmeralda, and Mineral counties.

Ross graduated from the University of Nevada, Reno in 2007 with a bachelor's degree in economics. He then went on to graduate with his law degree from Willamette University College of Law in Oregon in 2010, and he is a current member of the State of Nevada Bar Association. He advised We The People teams at Hug (Reno) and Reed (Sparks) high schools in 2013 and 2011, advising teens in citizenry and Constitution competitions. Ross is a longtime adviser for the Boy Scouts of America and himself earned the honor of Eagle Scout in 2000.
Mandi Davis
Deputy Administrator

Mandi Davis is the Deputy Administrator of Administrative Services and oversees the Division’s Fiscal Services, Information Technology Services, and Grants Management Unit. Ms. Davis joined the Division in 2018 and has worked for the State of Nevada for 20 years in both the Executive and Legislative branches. Prior to joining the Division, Ms. Davis worked for the Legislative Counsel Bureau’s Fiscal Analysis Division where she served as the Program Analyst for the Aging and Disability Services Division and the Division of Health Care Financing and Policy. She has also worked for the Division of Public and Behavioral Health and the Department of Employment, Training, and Rehabilitation in various financial and management analyst positions after beginning her career in state service with the Public Utilities Commission.

Ms. Davis is a Certified Public Manager and earned a Bachelor of Science in Business Administration from the University of Phoenix.

Email: mandi.davis@dcfs.nv.gov
John Munoz
Deputy Administrator

John Muñoz is the Deputy Administrator of Community Services. John oversees the Division’s Youth Parole Bureau, Wraparound in Nevada, Children’s Mobile Crisis, and Rural Child Welfare Services. He has been an employee of the Division for over 21 years, holding various positions within Juvenile Services. Mr. Munoz was employed at the Youth Parole Bureau as a Parole Officer and Unit Manager for nineteen (19) years and has also served as the Superintendent of the Summit View Youth Center.

Mr. Muñoz is a graduate from Hardin-Simmons University in Texas, with a Bachelor of Behavioral Science degree in Police Science and Administration. He has been a member of multiple law enforcement taskforces within the Clark County community and an instructor for a variety of Nevada Peace Officer Standards and Training courses for his Division.

Email: jmunoz@dcfs.nv.gov
Kathryn Roose
Deputy Administrator

Kathryn Roose is the Deputy Administrator for Quality and Oversight, leading the Division’s teams focused on systems improvement and compliance including the Child Welfare Family Programs Office, the Children’s Mental Health Program Evaluation Unit, the System of Care team, our Systems Advocate, the Confidential Address Program, and the Juvenile Justice Programs Office.

Ms. Roose's training includes behavior analytic clinical experience with children and families including clinic-based, in-home, organizational (e.g., group homes), and school-based services, and consulting with organizations on behavioral systems. Ms. Roose received a bachelor’s degree in psychology from the University of California, San Diego, and a master’s degree in behavior analysis from the University of Nevada, Reno. Her specialization is the application of behavioral science to organizations and organizational systems. She is a Board Certified Behavior Analyst, a Licensed Behavior Analyst, and a Certified Alcohol and Drug Counselor.

Email: Kroose@dcfs.nv.gov
Susie Miller
Deputy Administrator

Susie Miller is the Deputy Administrator over Residential Services for the Division of Child and Family Services.   Residential Services include both Mental Health treatment facilities and Juvenile Justice correctional facilities.  Susie has worked for the Division in a variety of positions for the last 20 years, most recently the Clinical Program Manager ll over Wraparound Services in Southern Nevada, Oasis residential treatment program and the Medical Clinic in Southern Nevada.  Her interaction with the correctional population began with her first job in Nevada at the Home of the Good Shepherd, a residential program for delinquent youth.

 

Susie graduated with a bachelor's degree from Indiana University of Pennsylvania and got her master's degree from the University of Nevada Las Vegas.  She is a Licensed Marriage and Family Therapist in the state of Nevada.

Email: smiller@dcfs.nv.gov

Karla Delgado
Systems Advocate

Karla Delgado is the Division’s Systems Advocate. As the System Advocate, she responds to constituent questions and concerns, serves as the Division’s Public Information Officer, Hearing Officer and oversees the Confidential Address Program. Karla joined the Division in 2006 and has held many positions during her 13 years with DCFS. Karla began as an Administrative Assistant in the area of Child Welfare and promoted to a Social Services Specialist II and III in the foster care, child fatality, independent living, and quality assurance/quality improvement programs before becoming the Systems Advocate in 2015.

Karla received a bachelor’s degree in Business Administration from the University of Nevada, Reno.

Email: Kdelgado@dcfs.nv.gov
Jason Benshoof
Information Technology Manager

 

Jason Benshoof is the Division's Information Technology Manager. Jason provides oversight of the Division's information systems, applications, software development, testing, operations, technical training, and support.

Jason has worked in the Information Technology field for 25 years and has held a variety of roles in the private sector, academia, healthcare, and state, local, and tribal governments. His previous IT experience includes technical field support, network and systems administration, database administration, system architecture, application development, and IT management. Jason joined the State of Nevada's Department of Health and Human Services in 2009, and was hired to lead DCFS Information Services in 2015. 

Jason enjoys putting his skills to use to serve the workers and programs who help support the children and families of Nevada. Outside of work, Jason enjoys spending time with his family and taking advantage of Northern Nevada's diverse outdoor recreational opportunities.

 Email: jbenshoof@dcfs.nv.gov