Quality Improvement


Contact the Quality Assurance Specialist

John Lum
Quality Assurance Specialist 3
702-486-8207

Quality Assurance

It is the policy of the Division of Child & Family Services (DCFS), Juvenile Justice Services, to provide for a comprehensive process of quality assurance to assist in providing effective services, programs, and operations to help the youth in our care to achieve success and to reduce recidivism.

The quality assurance process involves assessing services, programs, and operations, planning for needed improvements, and monitoring the implementation of identified improvements. The process serves as a catalyst for change, needed improvements to achieve higher levels of improved outcomes, and accountability.

DCFS, Juvenile Justice Services, provides the following quality assurance activities:
• Annual reviews of the state correctional centers (Caliente Youth Center, Nevada Youth Training Center, and the Summit View Youth Center) and the Youth Parole Bureau related to compliance with state laws, regulations, and policies.
• Participation by the three (3) state correctional centers in the national Performance-Based Standards (PbS) data-driven improvement model that assesses each facility’s performance in multiple areas and compares this data to other like facilities in the nation. Facility improvement plans are identified and implemented to make needed changes to achieve excellence with national standards to guide facility operations, services and programs to best serve youths, staff and families.
• As required by the 2017 historic juvenile justice reform act (AB 472), the Juvenile Justice Oversight Commission has adopted the Correctional Programs Checklist (CPC) as the validated evaluation tool to assess each state correctional center’s compliance with evidence-based programming.
• As required by NRS 432.0177, annual inspections are conducted of any out-of-state facility where youth in our care are placed.


In addition to the quality assurance activities conducted by DCFS, Juvenile Justice Services, the Legislative Counsel Bureau (LCB) also conducts reviews of the state’s correctional centers, and audits are completed as required by the Prison Rape Elimination Act (PREA).